Privacy Policy

BlankChem (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at blankchem.com or make a purchase from us.

By using our Site or placing an order, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please do not use our Site.

We collect information that you provide directly to us, as well as data collected automatically when you use our Site.

We do not collect sensitive personal information such as government identification numbers, health records, or biometric data.

We use the information we collect for the following purposes:

• Order fulfillment: Processing, shipping, and confirming your orders; sending tracking information and order updates.
• Account management: Creating and maintaining your account; authenticating your identity.
• Customer support: Responding to your inquiries, resolving disputes, and processing returns.
• Communications: Sending transactional emails (receipts, shipping notifications), and where you have opted in, marketing communications about new products, promotions, and research updates.
• Compliance and verification: Verifying that purchasers meet our eligibility criteria for research compound purchases and complying with applicable legal obligations.
• Analytics and improvement: Understanding how the Site is used and improving its performance, content, and user experience.
• Fraud prevention and security: Detecting and preventing fraudulent transactions and unauthorized access.
• Legal obligations: Complying with court orders, subpoenas, legal process, or regulatory requirements.

Where applicable under privacy law (including GDPR for users in the European Economic Area), we process personal data on the following legal bases:

• Contract performance: Processing necessary to fulfill your order and manage your account.
• Legitimate interests: Analytics, fraud prevention, security, and improving our services — where these interests are not overridden by your privacy rights.
• Consent: Marketing communications, where you have explicitly opted in. You may withdraw consent at any time.
• Legal obligation: Compliance with applicable laws and regulations.

We use cookies and similar tracking technologies to operate and improve the Site. Cookies are small text files placed on your device by your browser.

You can control cookies through your browser settings. Disabling essential cookies may affect Site functionality. You may also opt out of analytics tracking at any time.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. We share information only in the following limited circumstances:

• Service providers: Trusted vendors who assist in operating our business — including payment processors, shipping carriers, email service providers, and analytics platforms. These providers are contractually bound to use your data only as directed by us and in accordance with this Policy.
• Legal requirements: When required by law, regulation, court order, or government request, or to protect the rights, property, and safety of BlankChem, our customers, or others.
• Business transfers: In connection with a merger, acquisition, or sale of all or part of our assets, provided the successor entity agrees to honor this Privacy Policy.
• With your consent: Where you have explicitly authorized us to share your information for a specific purpose.

We retain your personal data only as long as necessary for the purposes outlined in this Policy, and in compliance with our legal obligations:

• Account data: Retained for the duration of your account and for up to 3 years after account closure, for legal and audit purposes.
• Order records: Retained for a minimum of 7 years to comply with tax, accounting, and regulatory requirements.
• Support communications: Retained for up to 3 years from the date of last contact.
• Analytics data: Aggregated and anonymized data may be retained indefinitely; identifiable analytics data is retained for no more than 26 months.
• Marketing preferences: Retained until you unsubscribe or withdraw consent.

Upon request, we will delete or anonymize your personal data where we are not legally required to retain it. See Section 8 for how to submit a deletion request.

Depending on your location, you may have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to our legal retention obligations.
• Portability: Request a structured, machine-readable copy of your data.
• Opt-out of marketing: Unsubscribe from marketing emails at any time using the link in any email, or by contacting us directly.
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Objection: Object to processing based on legitimate interests.
• California residents (CCPA): You have the right to know, delete, and opt out of the sale of personal information. BlankChem does not sell personal information.

To exercise any of these rights, contact us at [email protected]. We will respond to all verifiable requests within 30 days.

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your browser and our Site is encrypted via TLS/HTTPS. Payment data is tokenized and never stored in raw form on our servers.
• Access controls: Access to personal data is limited to employees and contractors who need it to perform their job functions, and is governed by role-based access control.
• Payment security: We use PCI-DSS compliant payment processors. BlankChem does not store or have access to full payment card numbers.
• Monitoring: We monitor our systems for unauthorized access, vulnerabilities, and unusual activity.

While we take these measures seriously, no method of transmission over the Internet is 100% secure. In the event of a data breach that affects your rights and freedoms, we will notify affected users and relevant authorities as required by law.

BlankChem’s Site and products are intended exclusively for adults aged 18 and older who are qualified researchers or laboratory professionals. We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that we have inadvertently collected personal data from a minor, we will promptly delete that data from our records. If you believe a minor has provided us with personal information, please contact us at [email protected].

Our Site may contain links to third-party websites, including research databases, laboratory suppliers, and regulatory resources. This Privacy Policy applies only to the BlankChem Site. Third-party sites operate under their own privacy policies, and we are not responsible for their privacy practices or content.

We encourage you to review the privacy policies of any third-party sites you visit through links on our Site.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. The “Last Updated” date at the top of this page indicates when the Policy was last revised.

For material changes, we will notify registered account holders via email and/or a prominent notice on the Site at least 14 days before the change takes effect. Your continued use of the Site after the effective date of any change constitutes your acceptance of the revised Policy.

For questions, concerns, or requests related to this Privacy Policy or your personal data, contact us:

We will acknowledge all privacy-related requests within 5 business days and respond in full within 30 days.